Shipping policy

Shipping Policy

Last Updated: July 2026

At Glow & Co, we're committed to delivering your order quickly, safely, and efficiently across Australia. Please read our shipping policy below for information about processing times, delivery, and tracking.

 

 

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • Orders are typically processed within 1–2 business days after payment has been confirmed.

  • During promotional periods or holidays, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

 

 

Shipping Within Australia

We proudly ship Australia-wide using trusted courier services.

Estimated Delivery Times

Location

Estimated Delivery

Metro Areas

2–5 Business Days

Regional Areas

3–7 Business Days

Remote Areas

5–10 Business Days

Delivery times are estimates and may vary depending on your location and courier service.

 

 

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the size of your order.

Free Shipping
 We may offer free shipping promotions on eligible orders. Any applicable offers will be displayed on our website.

 

 

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number and a link to monitor your delivery.

If you haven't received your tracking details within two business days after placing your order, please contact our customer support team.

 

 

Delivery Information

Please ensure your shipping address is accurate before completing your purchase.

Glow & Co cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information.

If a parcel is returned due to an incorrect address or failure to collect the package, additional shipping charges may apply.

 

 

Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to:

  • Extreme weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Remote delivery locations

We appreciate your patience and understanding in these situations.

 

 

Damaged or Missing Orders

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged item (if applicable)

  • A brief description of the issue

Our team will work with you to provide a suitable resolution.

 

 

International Shipping

At this time, Glow & Co ships within Australia only.

If international shipping becomes available, this policy will be updated accordingly.

 

 

Contact Us

If you have any questions about your order or our shipping policy, we're here to help.

Glow & Co Customer Support

📧 Email: support@gaconline.com.au (update with your preferred support email if different)

Thank you for shopping with Glow & Co. We appreciate your trust and look forward to delivering premium skincare and beauty products to your door.